SLC (Simple, Loveable, Complete) Research Libraries
With Alison Jones
Research libraries has been a hot topic for what feels like a century, but helping people to discover and re-use research content is still a conundrum for many research teams. In this talk, Atlassian's Research Librarian, Alison Jones, will share the fundamental things that you need to know to create a research library that meets your colleagues' needs, helps them discover all research content on any topic–a seriously important capability–and can be easily maintained and scaled.
Operationalizing Customer Closeness
With Lily Aduana and Laurie McGowan
Everybody wants to get close to customers and ResearchOps teams need to be creative to meet the need. Over the past two years, Intuit Mailchimp's Laurie McGowan and Lily Aduana have worked on several customer immersion programs that have helped create connection with the people who use their products. In this talk, they'll share why they started these programs, how they're formatted, and the things that they've learned along the way.