The Cha Cha Club runs on a currency of trust.
But it's still important that you understand the terms of your membership and how to look after the vibe.

These rules define our obligations to you, and your obligations to the Club and its members. To maintain the safety of the space for Club members, and to allow the Club to deliver its services, we're committed to certain guidelines and behaviours, and we hope that you are too. Breaching the Club rules may result in the suspension or termination of your membership, your account being disabled, or other restrictions. The Cha Cha Club withholds the right to make suspension and termination decisions.

About Your Membership

Membership Fees

Membership fees are paid on an annual basis and are non-exchangeable, non-refundable, and non-transferable. As a Cha Cha Club member, it is your responsibility to manage your subscription using Stripe or to to renew your membership. If you do not renew your membership, you will lose access to Club benefits within 7 days of non-payment.

If Your Professional Circumstances Change

If you start working for a research vendor during your membership or you no longer work full-time as a ResearchOps professional, you are obliged to let the Club know so that we can talk about the appropriateness of your membership. All conversations are compassionate and aim to look after the collective needs of the Club. If you no longer meet the membership criteria, the Club withholds the right to end your membership.

Advertising Your Services

Apart from channels set up by the Club for the purpose of members' advertisements, you may not use the Club assets and events to advertise your services unless with express permission from the Club e.g. via a sponsorship agreement.

The Club's Intellectual Property

By signing up to the Club, you agree that you will not produce any content, create connections, or have conversations that will harm, defame, or damage the Club in any way. If you have feedback about the Club and how it is run, please let us know. We are always open to feedback.

All logos, illustrations, and digital assets are the intellectual property of the Club and must not be used, amended, or reproduced without explicit permission from Club management. If are a Club member and you would like to use the Club logo on your LinkedIn or résumé, go for it. Please reach out to get a high-quality copy of the logo.

Keeping the Vibe Alive

Chatham House Rule

The Club operates under the Chatham House Rule at all times. The Chatham House Rule helps create a fun, safe, and open environment. It means that you may share information that you receive within the Club environment, but you must not reveal the identity, directly or indirectly, of the person (or people) who shared it.

The Chatham House Rule: When a meeting, or part thereof, is held under the Chatham House Rule, participants are free to use the information received, but neither the identity nor the affiliation of the speaker(s), nor that of any other participant, may be revealed.

Hate Speech, Bullying, and Abuse

The Club has a firm stance on aggressive or hateful behaviour. We do not allow threats of violence, hateful, defamatory or derogative words or speeches, or the targeting of individuals. We do not allow attacks or abuse based on race, ethnicity, national origin, sex, gender, gender identity, sexual orientation, religion, disability, or disease. If a member is reported or recorded as being aggressive or abusive, their membership may be immediately terminated.

Illegal Content or Behaviour

The Club is a space for ResearchOps professionals to share information that is relevant to their role. We do not support use of the Club's assets and events, digital and in-person, for the support, praise, or promotion of political or religious agendas, terrorism, organised crime, or hate groups. Any other illegal behaviour, communications, or content in the Club's spaces is strictly prohibited.

What To Do if Something Doesn't Feel Right

If you see or hear words or behaviour that you think may violate our Club Rules, please reach out. All communications will remain anonymous.